Experiences

Delivering individualized, client-centered support based on trauma-informed and harm-reduction principles, I assist residents in developing and maintaining daily living and life skills while fostering a safe, respectful, and inclusive environment. I monitor and respond to crises or behavioural concerns as they arise, maintain clear and timely documentation, and communicate effectively with team members to ensure consistent care. Additionally, I coordinate with external agencies and service providers to connect residents with appropriate resources and support.

Resident Support & Daily Care: Providing direct support to residents with complex needs, including assistance with personal hygiene, meal preparation, and daily routines to ensure safety, comfort, and dignity.

Food & Nutrition Assistance: Preparing and serving nutritious meals tailored to residents’ dietary needs, monitoring intake, and encouraging healthy eating habits.

Facility Maintenance & Cleanliness: Ensuring living spaces and communal areas are clean, organized, and safe by performing regular cleaning, laundry, and general maintenance tasks.

Behavioural & Emotional Support: Offering emotional support, crisis intervention, and active listening to residents facing mental health challenges, substance use issues, or other vulnerabilities.

Community & Resource Access: Assisting residents in accessing community services, medical appointments, counselling, and support programs to promote independence and well-being.

Documentation & Reporting: Maintaining accurate records of residents’ daily activities, behaviour, and progress, reporting concerns or incidents to supervisors, and contributing to care planning.

Team Collaboration: Working closely with multidisciplinary teams, volunteers, and external agencies to coordinate care, share information, and ensure consistent, person-centred support.

Developed personalized care plans to meet individual needs, applying behavior management techniques and maintaining comprehensive documentation to ensure continuity of care. Organized therapeutic and sensory-friendly environments, utilized basic sign language for non-verbal residents, and engaged families to strengthen support networks. Collaborated with multidisciplinary teams to deliver holistic, consistent, and person-centered care.

Monitoring & Assessment
Consistently observed and evaluated residents’ progress, adapting care strategies to meet evolving physical, emotional, and cognitive needs. Implemented evidence-based interventions to enhance daily living skills and encourage social interaction.

Emotional & Behavioral Support
Provided emotional support and managed challenging behaviors with crisis intervention and de-escalation techniques, maintaining a safe and nurturing environment. Conducted training and mentoring for new staff to maintain high standards of care.

Community Integration & Engagement
Organized recreational outings, skill-building workshops, and social events to foster meaningful engagement. Facilitated communication with families, healthcare professionals, and community organizations to ensure continuity of care.

Documentation & Quality Assurance
Maintained detailed records of interventions, behavioral observations, progress reports, and incident documentation. Used these to inform care plans, track improvements, and support organizational audits.

Professional Development & Collaboration
Actively participated in case conferences, shared expertise with colleagues, and applied specialized communication techniques for residents with non-verbal needs. Ensured culturally sensitive, ethical, and inclusive practices in all interactions.

Provided personalized care and support for a non-verbal 9-year-old boy with Autism Spectrum Disorder, collaborating with his family to develop coping strategies and promote independence through tailored daily activities. Utilized alternative communication methods, maintained accurate documentation, and implemented individualized care plans to ensure a safe, nurturing environment that supported his overall development.

Additionally, implemented a range of structured and individualized strategies to further support learning, emotional regulation, and social skills, including:

Customized daily routines: Designed and maintained predictable schedules reducing anxiety and promoting independence in self-care, meal preparation, and leisure activities.

Alternative communication techniques: Used picture exchange systems, basic sign language, and gesture-based cues to facilitate understanding and expression of needs.

Behaviour management strategies: Applied positive reinforcement, redirection, and sensory integration approaches to address challenging behaviors while promoting adaptive skills.

Therapeutic engagement: Integrated sensory-friendly activities, fine and gross motor exercises, and structured play to enhance cognitive and physical development.

Family collaboration and training: Provided guidance on daily strategies, coping techniques, and reinforcement methods to ensure consistency between home and care settings.

Multidisciplinary coordination: Worked closely with occupational therapists, speech therapists, and educators to align interventions and track progress, ensuring a holistic approach to care.

Progress monitoring and documentation: Maintained detailed records of behavioural patterns, developmental milestones, and response to interventions, enabling data-driven adjustments to care plans.

Emotional support and rapport-building: Fostered trust and engagement through patient, empathetic interactions, creating a safe and encouraging environment for learning and social development.


Contributed to measurable improvements in communication, self-regulation, and social interaction skills, while empowering the family to actively participate in ongoing development.

Provided personalized care to individuals across the lifespan, including children with Autism Spectrum Disorder (ASD), ADHD, non-verbal communication needs, Down syndrome, and adults in aged care with dementia, bipolar disorder, or schizophrenia. Developed and implemented tailored care plans to support daily activities, personal hygiene, meal preparation, and medication management, while providing behavioral and emotional support. Maintained accurate documentation and collaborated with families and multidisciplinary teams to ensure safe, person-centred care and adjust plans as needed.

Enhanced care delivery by continuously assessing individual needs, adapting approaches to promote independence, and fostering meaningful engagement in therapeutic, sensory, and recreational activities. Applied evidence-based behavioral management strategies and person-centered interventions to support emotional regulation, social development, and overall wellbeing. Developed strong, trusting relationships with clients and families, ensuring their voices were central in care planning and decision-making.

Facilitated individualized skill-building sessions to promote communication, self-help abilities, and social interaction tailored to each client’s developmental level and unique learning style.

Designed and implemented structured routines and therapeutic activities for children and adults with a wide range of needs, including Autism Spectrum Disorder (ASD), ADHD, Down syndrome, cerebral palsy, intellectual disabilities, non-verbal communication needs, sensory processing disorders, anxiety disorders, depression, dementia, bipolar disorder, schizophrenia, and other neurodiverse or age-related conditions.

Provided compassionate, person-centered support during daily living activities, including personal hygiene, meal preparation, medication management, and mobility assistance, ensuring dignity and autonomy at all times.

Monitored and tracked behavioural patterns, emotional responses, and developmental progress, maintaining meticulous documentation to inform care adjustments and ensure continuity across multidisciplinary teams.

Coordinated closely with occupational therapists, speech therapists, psychologists, physiotherapists, and other allied health professionals to deliver integrated, holistic care tailored to individual goals and challenges.

Mentored and trained junior support staff and volunteers, sharing best practices in neurodiverse engagement, behavioural interventions, and trauma-informed care, while fostering a collaborative and supportive team culture.

Actively engaged families as partners in care, offering education, coping strategies, and emotional support, empowering them to reinforce skills and wellbeing at home.

Led innovative recreational, sensory, and therapeutic activities designed to enhance engagement, learning, and emotional regulation, adapting interventions dynamically based on client responses and preferences.

Advocated for client needs within the care community, ensuring access to resources, services, and opportunities that promote independence, confidence, and quality of life.

Recognized for dedication, impact, and leadership with a H1 Hero Nomination, reflecting consistent excellence in delivering client-centered care, promoting inclusivity, and advancing professional standards within the support community. This honor highlights the ability to inspire trust, foster resilience, and implement transformative practices that enhance both individual and team performance.

Provide direct, individualized care and support to a single client with complex mental and developmental disabilities, including Down syndrome, Autism Spectrum Disorder, non-verbal communication needs, and behavioral challenges. Collaborate on tailored care plans aimed at promoting independence, skill-building, and overall quality of life, while closely monitoring progress and adapting strategies to meet the client’s unique needs. Utilize alternative communication methods, implement behavior management techniques, and provide consistent emotional and practical support to ensure a safe and nurturing environment.

Individualized Long-Term Care
Developed and maintained comprehensive, personalized care plans tailored to the client’s complex developmental and mental health needs. Focused on promoting independence, enhancing daily living skills, and supporting emotional wellbeing over an extended period.


Behavioural Support and Management
Implemented consistent behaviour management strategies, including positive reinforcement, structured routines, and alternative communication methods. Closely monitored behavioral patterns, adjusting interventions to minimize challenges and maximize positive outcomes.


Daily Living and Skill Development
Assisted with personal care, hygiene, meal preparation, and engagement in recreational and therapeutic activities. Encouraged skill-building opportunities to enhance autonomy, decision-making, and social interaction.


Multidisciplinary Team Collaboration
Worked closely with therapists, psychologists, and other healthcare professionals to adapt strategies based on progress and assessments, ensuring a holistic and coordinated approach.

Family Engagement and Communication
Actively involved the client’s family by providing guidance, feedback, and training on coping strategies and communication techniques to strengthen support networks and maintain consistency across environments.

Documentation and Progress Evaluation
Maintained detailed records of daily routines, developmental milestones, and behavioral observations, using this information to inform care adjustments and communicate effectively with all stakeholders.